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• Service Standard
  • 1. Understand users and their needs
  • 2. Solve a whole problem for users
  • 3. Provide a joined up experience across all channels
  • 4. Make the service simple to use
  • 5. Make sure everyone can use the service
  • 6. Have a multidisciplinary team
  • 7. Use agile ways of working
  • 8. Iterate and improve frequently
  • 9. Create a secure service which protects users’ privacy
  • 10. Define what success looks like and publish performance data
  • 11. Choose the right tools and technology
  • 12. Make new source code open
  • 13. Use and contribute to open standards, common components and pattern
  • 14. Operate a reliable service

Updated: February 2022