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Service assurance: step by step

Check what you need to assure your service in the Department for Education

1. 1 Check what assurance you need

   All digital delivery work in DfE will need some kind of assurance.

   1. Types of assurance
   2. Check what assurance you need for your service
   3. Why you need to assure your work

2. 2 Prepare for a discovery peer review

   1. What a discovery peer review is

   If you're a team having a peer review.

   1. Who should attend a peer review
   2. What to prepare for a peer review

   If you're an assessor.

   1. Your role as an assessor

3. 3 Book and manage a discovery peer review

   You need to give at least 5 weeks notice when booking a peer review.

   1. Book your peer review online
   2. Manage your peer review online

4. 4 After a discovery peer review

   If you're a team having a peer review.

   1. Receive feedback and recommendations in a report
   2. How to take action on any recommendations

   If you're an assessor.

   1. Complete the report

   Everyone involved in the peer review.

   1. Give feedback on the discovery peer review process

5. 5 Prepare for a service assessment

   Service assessments are done in the alpha, public and private beta, and live phases.

   1. What a service assessment is
   2. DfE panel assessments
   3. Cross-government panel assessments previously GDS/CDDO assessments

6. 6 Book a service assessment

   You need to give at least 6 weeks notice when booking a service assessment.

   1. Book your service assessment online

7. 7 After a service assessment

   If you're a team having a service assessment.

   1. Receiving the assessment report
   2. How to take action on any recommendations
   3. If you need a reassessment

   If you're an assessor.

   1. Completing the assessment report
   2. Reassessing the service

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Updated: February 2023